Terms & Conditions
1. SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from TWFG, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
Example: “Hello, this is a friendly reminder of your upcoming appointment with TWFG at the local office on Tuesday at 10am. You can reply STOP to opt out of SMS messaging from TWFG at any time.”
3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to your appointments, billing, etc.
Example: “Message frequency may vary. You may receive up to 4 SMS messages per week regarding your appointments or account status.”
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt-in to receive SMS messages from TWFG in the following ways:
- Verbally, during a conversation
- By submitting an online form
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help
If you are experiencing any issues, you can reply to [email protected]. Or you can get help by submitting a request to “Contact US”.
Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- Message frequency may vary.